Refund and Returns Policy


Whilst we want you to be 100% happy with your order, Beans, Ground Coffee, Chocolate Sprinkles & Syrups are consumable products and we will only replace or refund items if they are faulty or damaged in any way. This is subject to assessment by our Head of Coffee. Please email within 24 hours of receipt and we will then work with you to resolve the issue.

At the moment with the current Covid-19 situation we cannot be held responsible for delays in shipping that have been caused by the current climate.

Coffee Palace

Brand: Ambracia

1 Gore Farm Close

East Dean


BN20 0BD






Please note that our subscriptions are recurring (those that have automatic repeat payment) and can be cancelled at any time by accessing your account online and requesting a cancellation.

If payment fails for a recurring subscription, we will attempt to contact you and take the payment from the nominated card again two days later up to a total of three times. Please note that your coffee will not be roasted and despatched until payment is processed. Your subscription date will then reset to the day the successful payment was taken.


Cancellation of orders and refund requests can be made however please note the terms of the following:

Refunds will not be given to orders cancelled after coffee has been roasted. Coffee is roasted to order.

Gift cards are not transferable or refundable.

Training bookings can be cancelled and either refunded or rescheduled if 24 hours’ notice is given. No show appointments are non-refundable.



We will accept returns of any equipment or faulty goods. Equipment or merchandise must be returned unused in its original packaging to: Ambracia Brand, 1 Gore Farm Close, East Dean, Eastbourne. BN20 0BD

Returns must be made within 14 days of purchase. Non-faulty goods must be returned at your own cost and you must provide evidence of having returned the item. Please note that returns to our third-party suppliers for non-faulty goods may incur a re-stocking fee.

We will organise for faulty goods to be collected from you; we will use our own courier and you will be required to be available for a nominated collection.


Promotions are subject to stock availability and exclude shipping costs where applicable. Per’La Specialty Roasters cannot be held responsible for any computer or system errors that prevent promotional code from being entered.

Discount codes cannot be used in conjunction with any other offers and apply to web orders only.

 Coffee Palace’s standard web shop terms apply.




Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.  

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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